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| PRODUCTS > MANAGED APPLICATIONS |
Managed Applications
Development / Implementation Staging Services
Harbour MSP offers a secure environment for building and testing new applications. This environment is ideal for application development companies to develop and test applications. In support of this development work, Harbour MSP can install required modules and patches, and experienced application engineers are available throughout the implementation to provide additional expertise and support.
Application Management Services
Harbour MSP provides:
- Product installation
- Product configuration
- 24x7 monitoring
- Help Desk support
- Product upgrades
Product Installation
Racks, cages, power, network, servers, operating systems, base application software...leave it all to us. We can install all hardware and software, databases, backup systems ready for your application.
Product Configuration
Harbour MSP ensures that configuration control of your system components is maintained, providing a complete audit trail of any changes, including authorisation, implementation, and verification.
24x7 Monitoring
Harbour MSP can monitor all your system processes:
- Monitors systems for alerts, alarms, and events.
- Responds to alerts per standard troubleshooting and resolution procedures.
- Manages service interruption notification processes.
- Manages the change management functions to ensure that proper operations procedures are in effect.
- Maintains operations documentation in all critical areas.
Additionally, we can proactively manages your applications environment, including application response time, failure indicators, database processing, batch processing, run away processes, memory exceptions, lock timeouts,and logfile size.
Help Desk Support
The Help Desk is available 24x7. Log a call by e-mail directly into our system or phone for assistance. The help desk gives you access to our advanced technical specialists and subject matter experts.
Product upgrades
Harbour MSP will install upgrades to vendor software when requested and when it satisfies all configuration management requirements. Naturally, upgrades will be tested on the staging environmemt before release. Back-out plans are a requirement of all changes in the event that they are unsuccessful.
Why outsource application hosting and management to Harbour MSP?
Harbour MSP understands that mission-critical business applications and complex web systems aren't just built and deployed-they require sustained operational management. By utilising Harbour MSP's services, an enterprise will improve their ROI on business by maximizing their application's performance and functionality as well as reducing their total cost of ownership. Your customer is assured to receive the highest quality service and support because of our proven capabilities and resources. Some of the benefits of outsourcing are to:
- Reduce costs
- Free up time for internal resources to focus on new initiatives instead of resolving issues
- Improve ROI
- Access industry and application subject matter experts
- Minimise risks
- Predict infrastructure costs
- Increase flexibility to change support levels as the business changes
- Agree service levels
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