The pair identified a great opportunity to provide exceptional managed IT services to the Australian market. They rapidly formed a great relationship with IT vendors and service providers to fully launch the newly created Harbour MSP to the market under Frontline's guidance. The addition of a partnership with Global Switch provided a firm basis for the company to develop.

With John's technical expertise and Andrew's commercial acumen, the company has grown rapidly to over 40 people, expanding around Australia and well into South East Asia. Today, the business lists local and multinational clients across all industries - including banking, information technology, logistics, telecommunications and more.

Andrew says Harbour MSP success stems from its reputation, with the majority of clients coming from referrals. "We continually try to improve and grow the business. We constantly ask ourselves, where is the market going? How can we increase our service levels and what can we do better?"

John agrees. "We keep a customer-service attitude in our heads. It doesn't matter how many hours you work or how quickly you can complete tasks. Ultimately, this business is about putting the client first."